Mohammad

An experienced individual with over 7 years of experience as a customers care and Elite - 3G+ services call center, a strong client relations management skill, worked for a number of companies in with real experience in computer usage . A strong technical background combined with extensive leadership and client-interaction skills to offer a unique perspective on client - driven service approach as well as team dynamics. more than two years experiences as account manager with handling the Elite customers account for all services immediately with a high quality of services.

Last days with Crystelcall company as a holder for Mobily-KSA call center project, I worked as senior trainer for some of the new hired trainees, starting from prepare the training materials and schedule tell deliver them to call center offices, starting from 22 years old agent up to 30 years, moreover training includes the following issues:

1- Customer Service
2- Company Rules
3- Products and Services
4- Attitude and Behavior
5- Roleplay Calls

Even of good experiance of customer service I have a good experiance of computer technical usage, software or hardware issues, internet usage, networking ... etc.

An experienced individual with over 7 years of experience as a customers care and Elite - 3G+ services call center, a strong client relations management skill, worked for a number of companies in with real experience in computer usage . A strong technical background combined with extensive leadership and client-interaction skills to offer a unique perspective on client - driven