Ashoka's mission is to create a competitive, entrepreneurial, and globally integrated citizen sector and to develop the profession of social entrepreneurship. Since 1981, Ashoka has identified, invested, and brought together more than 2000 leading social entrepreneurs in more than 62 countries around the world.
In the present political and social state in many of the countries of the Arab World, Ashoka is well placed to help leading social entrepreneurs step forward with leadership and ideas for a more open, developed, and promising future.
Ashoka's roll-out plan in Egypt and the Arab world has built on the methodology we have developed and refined while launching 70 other countries, including the Arab World Regional Office in 2003.
Information Technology Specialist (ITS)
Country Representative and Regional Director (RD)
9 am to 5 pm (unless assigned to stay later fulfilling work requirements).
Five working days from Sunday to Thursday where Friday and Saturday are off (unless assigned to attend on weekends fulfilling work requirements).
The Information Technology Specialist is a multi-tasked job where the IT specialist will be in charge of purchasing necessary and spare technical equipment, monitoring and maintaining the computer systems and networks of Ashoka Arab World in a professional manner and addressing any technical problems that may arise.
The IT specialist will install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person. The IT specialist must be aware that her/his work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
In essence, the IT specialist is responsible for ensuring the smooth running of computer systems and ensuring users get maximum benefits from them. Ashoka Arab World is increasingly relying on computer systems in all areas of its operations and decision making processes. Therefore, failure of mission-critical IT systems could lead to Ashoka's inability to deliver its services.
The IT specialist must support all employees' computer use, including trouble- shooting. The IT specialist should work on:
-installing and configuring computer hardware operating systems and applications;
-talking Ashoka Arab World staff through a series of trouble-shooting actions, either face to face or over the telephone;
-troubleshooting system and network problems and diagnosing and solving hardware/software faults;
-replacing equipment parts as required;
-providing support, including procedural documentation;
-following diagrams and written instructions to repair a fault or set up a system;
-supporting the roll-out of new applications;
-setting up new users' accounts and profiles and dealing with password issues;
-responding within agreed time limits to staff requirements;
-working continuously on a task until completion (or referral to third parties, if appropriate);
-prioritizing and managing many open cases at one time;
-rapidly establishing a good working relationship with the staff and other IT professionals (e.g., software developers, service providers);
-testing and evaluating new technology;
The IT specialist is in charge of monitoring and maintaining Ashoka Arab World computer systems and networks. She/he must purchase spare/replacement technical equipment as required and ensure that office computers and software remain functional and updated at all times. This will require the IT specialist to provide repair services in-house or to contract external repair services, if necessary on a timely and professional manner.
The IT specialist will provide maintenance training to Ashoka Arab World staff and will periodically check each and all equipment